We are sorry that this happened, we contacted the agent warehouse as soon as it happened to confirm the situation and took measures to deal with it positively and applied for compensation for you according to the normal process. However, you asked us to compensate for other goods that were not lost, and the other goods that were not lost were normally transported by your forwarder, and we have tried our best to get this compensation that you want,however, applications for compensation for all goods, including those that were not lost, were rejected as non-compliant.because it did not comply with the regulations.